Shipping policy
Shipping Policy
Last updated: 2 October 2026
Thank you for shopping with F.Lounge for Readymade Garments Trading Co. L.L.C (F.LOUNGE Dubai). Please read this policy to understand how we ship your orders.
1. Delivery Times
For items we have in stock:
- Dubai: same business day
- Rest of the UAE: 1 business day
- GCC countries: 3 business days
- International: depends on the postal and courier services in your country
For items that are not currently in stock, please allow up to 3 weeks for delivery.
Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Costs
Shipping costs are paid by the customer, for both UAE and international orders.
3. Order Confirmation and Tracking
You will receive a confirmation email when your order has been shipped, including tracking information where available. You can also check your order status by logging in to your account on our website.
4. Shipping Delays
We do our best to deliver on time, but delays can happen because of weather, public holidays or carrier issues. We will keep you informed of any significant delay.
5. Address Accuracy
Please make sure your shipping address is complete and correct. We are not responsible for delays or problems caused by an incorrect or incomplete address.
6. Lost or Damaged Shipments
If your order is lost or damaged in transit, please contact us as soon as possible at info@floungegcc.com or on WhatsApp +971 52 110 1813. We will work with the carrier to resolve the issue and make sure you receive your order or a suitable replacement.
7. Delivery Issues
If there is a problem with your delivery, such as a missing item or an incorrect order, please contact us within 10 days of receipt. We will look into it and resolve it promptly.
8. Returns and Exchanges
Please see our Refund Policy.
9. Contact Us
- Email: info@floungegcc.com
- WhatsApp: +971 52 110 1813
- Address: Shop 85, Darwasl Mall, Al Wasl Road, Jumeirah, Dubai, UAE