Refund policy

Refund, Return and Exchange Policy

Last updated: 2 October 2026

Thank you for choosing F.LOUNGE. Please note that all of our items are customized and made-to-order, tailored specifically to your requirements. As such, we do not offer refunds, exchanges or returns under any circumstances.

Key points of our policy:

• No refunds: once an order has been placed and confirmed, it cannot be canceled or refunded.
• No exchanges: due to the personalized nature of our products, we are unable to accept exchanges.
• No returns: all sales are final. We do not accept returns for any customized items.

We take great care to prepare every item to your specifications. To avoid any misunderstanding, please double-check all size and customization details before finalizing your order.

If you have any questions before placing your order, please contact us at info@floungegcc.com or on WhatsApp +971 52 110 1813. We are happy to help.

Thank you for your understanding.